NEC Network Router Express5800 GP Server User Manual

ServerCare sm  
E x p r e s s 5 8 0 0 / G P S e r v e r  
S e r v i c e W a r r a n t y  
P r o g r a m  
 
Proprietary Notice and Liability Disclaimer  
The information disclosed in this document, including all designs and related materials, is  
the valuable property of NEC Solutions (America) Inc. and/or its licensors. NEC  
Solutions (America) Inc. and/or its licensors, as appropriate, reserve all patent, copyright  
and other proprietary rights to this document, including all design, manufacturing,  
reproduction, use, and sales rights thereto, except to the extent said rights are expressly  
granted to others.  
The NEC Solutions (America) Inc. product(s) discussed in this document was warranted  
in accordance with the terms of the Warranty Statement accompanying each product.  
However, actual performance of each such product is dependent upon factors such as  
system configuration, customer data, and operator control. Since implementation by  
customers of each product may vary, the suitability of specific product configurations and  
applications must be determined by the customer and is not warranted by NEC Solutions  
(America) Inc.  
To allow for design and specification improvements, the information in this document is  
subject to change at any time, without notice. Reproduction of this document or portions  
thereof without prior written approval of NEC Solutions (America) Inc. is prohibited.  
Trademarks  
ServerCare is a service mark of NEC Solutions (America) Inc.  
NEC is a registered trademark of NEC Corporation and is used under license.  
PN: 904188-07  
January 2005  
Copyright 1999 - 2005  
NEC Solutions (America), Inc.  
10850 Gold Center Drive, Suite 200  
Rancho Cordova, CA 95670  
All Rights Reserved  
 
 
Contents  
Introduction ..................................................................... 1  
Program Highlights .......................................................... 1  
Warranty Registration....................................................... 2  
Service and Support Options ............................................. 2  
Registered Limited Warranty ............................................ 2  
How Long is the Registered Limited Warranty? ............ 3  
Who is Protected?........................................................ 3  
What is Covered and What is Not Covered? .................. 3  
What NEC Solutions (America) Will Pay For and what  
NEC Solutions (America) Will Not Pay For .................. 4  
Limitation of Damages and Implied Warranties............. 4  
 
1
Introduction  
NEC Solutions (America) Inc. offers one of the strongest  
warranty programs in the computer industry. For the  
EXPRESS5800 Series Server, you automatically receive NEC  
Solutions (America) standard three-year on-site limited  
warranty.  
The ServerCare Service Support Program is described in the  
following paragraphs.  
Program Highlights  
NEC's ServerCare Service Support Program offers you the  
following benefits:  
Three-year, registered, on-site limited warranty on parts  
and labor  
Next business day response from time of dispatch. An  
authorized service technician will be on site the  
following business day once a service call is deemed  
necessary following trouble-shooting efforts between the  
customer and NECSAM.1  
Toll-free technical support five days a week, 9 hours a  
day (8AM to 5PM local time in the continental US and  
Canada) Monday through Friday.  
90 days telephone support for preloaded software  
Available upgrade options for expanded service and  
support coverage.  
1 NECSAM will use commercially reasonable best efforts to provide next business day on-site service provided call for  
support is received by 3:00pm, PST. NECSAM is not responsible for service calls missed outside the control of  
NECSAM. If your location is outside of a NECSAM authorized third party provider’s service coverage area, the  
response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may  
not be available. All service response times are contingent upon parts availability.  
ServerCare Service  
 
2
Warranty Registration  
You may register your system online at:  
Upon receipt of the registration information, you will be  
registered for ServerCare Service. Registration automatically  
registers your system for the program, providing you with  
product updates and program information  
Service and Support Options  
Once registered for the ServerCare Service Support program,  
NEC Solutions (America) offers a variety of optional service  
and support programs. These programs may be purchased  
directly from NEC Solutions (America), separately or in  
combination.  
For enhanced service response, NEC Solutions (America)  
offers optional periods of coverage response times:  
HARDWARE TELEPHONE SUPPORT COVERAGE  
24 Hours/Day, 7 Days/Week, Support Coverage  
TO ORDER ADDITIONAL SERVICE AND SUPPORT  
OPTIONS PLEASE CALL :  
1-866-632-3226  
ServerCare Service  
 
3
Registered Limited Warranty  
NEC Solutions (America) warrants this Product to be free from  
defects in material and workmanship, and agrees to repair or  
replace any part of the enclosed unit that proves defective  
under these terms and conditions.  
How Long is the Registered Limited Warranty?  
Parts and Labor are warranted for three (3) years from the date  
of the first consumer purchase. Spare parts are warranted for  
ninety (90) days.  
Who is Protected?  
This warranty may be enforced only by the first consumer  
purchaser and is not transferable.  
What is Covered and What is Not Covered?  
Except as specified below, this warranty covers all defects in  
material or workmanship in this Product. The following are not  
covered by this warranty:  
1. Any Product which is not distributed in the U.S.A. or  
Canada by NEC Solutions (America).  
2. Any Product on which the serial number has been defaced,  
modified, or removed.  
3. Any Product that has been removed from the U.S.A. or  
Canada.  
4. Damage, deterioration, or malfunction resulting from:  
Accident, misuse, abuse, neglect, fire, water, lightning  
or other acts of nature, improper storage, unauthorized  
Product modification, or failure to follow instructions  
supplied with the Product.  
Alteration, repair or attempted repair by anyone not  
authorized by NEC Solutions (America).  
Any shipment of the Product (claims must be presented  
to the carrier).  
Removal or installation of the Product.  
Any other cause, which does not relate to a Product  
defect.  
ServerCare Service  
 
4
5. Cartons, carrying cases, batteries, external cabinets,  
magnetic tapes, or any accessories used in connection with  
the Product.  
6. This warranty covers only NEC Solutions (America)-  
supplied components. Service required as a result of third  
party components is not covered under this warranty,  
including third-party software.  
What NEC Solutions (America) Will Pay For and what NEC Solutions (America) Will Not  
Pay For  
NEC Solutions (America) will pay labor and material expenses  
for covered items, but NEC Solutions (America) will not pay  
for the following:  
1. Removal or installation charges.  
2. Costs of initial technical adjustments (set-up), including  
adjustment of user controls.  
3. Payment of shipping and related charges incurred in  
returning the Product for warranty repair.  
How You Can Get Warranty Service  
On-Site Service. For three years, NEC Solutions (America)  
provides an on-site limited warranty service for all  
EXPRESS5800 servers installed within a 50-mile radius of a  
NEC Solutions (America) authorized third party service  
provider.  
On-site service (three years) assures you that a qualified  
technician will arrive at your site the next business day from  
the time of dispatch.2  
On-site warranty service may be obtained by contacting NEC  
Solutions (America)by calling 1-866-269-1239. Beyond the 50-  
mile radius, travel charges will be applied.  
2 NECSAM will use commercially reasonable best efforts to provide next business day on-site service provided call for  
support is received by 3:00pm PST, Monday through Friday.  
ServerCare Service  
 
5
Carry-In/Return to Factory. You also have the option of  
returning the product to a NEC Solutions (America)  
Authorized Service Center, or directly to an NEC Solutions  
(America) factory repair depot. It shall be your obligation and  
expense to ship the product, freight prepaid, or to deliver it to  
a NEC Solutions (America) authorized service center or other  
facility authorized by NEC Solutions (America) to render the  
warranty services. The product should be shipped in either the  
original package or a similar package affording an equal  
degree of protection.  
NEC Solutions (America) may require that you provide the  
original bill of sale or receipt as proof of purchase in order to  
obtain warranty service. Please retain such proof of purchase  
with your records.  
Limitation of Damages and Implied Warranties  
NEC Solutions (America)'s sole liability for any defective  
product is limited to the repair or replacement of the product  
at our option. NEC Solutions (America) shall not be liable for:  
1. Damage to other property caused by any defects in this  
product, damages based upon inconvenience, loss of use of  
the product, loss of time or data, commercial loss; or  
2. Any other damages of any kind.  
NEC SOLUTIONS (AMERICA) MAKES NO OTHER  
EXPRESS WARRANTY WITH RESPECT TO THIS  
PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING  
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF  
MERCHANTABILITY OR FITNESS, ARE LIMITED IN  
DURATION TO THE TERM OF THE EXPRESS  
WARRANTY STATED HEREIN. LIABILITY FOR  
CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER  
ANY WARRANTIES IS EXCLUDED TO THE EXTENT  
PERMITTED BY LAW.  
Note: Some states and provinces do not allow the exclusion or  
limitation of incidental or consequential damages, so the above  
limitation or exclusion may not apply to you. Some states do  
not allow limitations on how long an implied warranty lasts, so  
the above limitation may not apply to you."  
This warranty gives you specific legal rights, and you may also  
have other rights that vary from state to state and province to  
province.  
ServerCare Service  
 
6
Note: All Products returned to NEC Solutions (America) for  
service MUST have prior approval. This may be obtained by  
calling 1-866-269-1239.  
This Product is warranted in accordance with the terms of this  
limited warranty. Consumers are cautioned that Product  
performance is affected by system configuration, software, the  
application, customer data, and operator control of the system,  
among other factors.  
While NEC Solutions (America) products are considered to be  
compatible with many systems, the specific functional  
implementation by the customers of the product may vary.  
Therefore, the suitability of a product for a specific purpose or  
application must be determined by the customer and is not  
warranted by NEC Solutions (America).  
For more information, telephone 1-866-269-1239.  
ServerCare Service  
 
7
It’s quick and convenient to register your new NEC Solutions (America)  
Express5800/GP Server so that you’ll receive the fastest service and support  
we have to offer.  
It’s easy! To register online, just go to:  
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ServerCare Service  
 
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ServerCare Service  
 
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904188-07  
ServerCare Service  
 

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